Exchanges & Returns
Sometimes the fit isn't quite right. Here’s everything you need to know about exchanges, returns, refunds and store credit.
Information for orders delivered within the UK.
Can I exchange an item?
Yes, where the requested replacement is available. Contact us with your order number and the size or item you would like instead, and we’ll guide you through the next step.
How do I return an item?
Contact us with your order number and return request before sending anything back. We’ll provide the return instructions and return address.
Please use a tracked postal service and keep your proof of postage until your return has been completed.
Can I choose store credit instead?
Yes. Where applicable, you can choose F3 store credit instead of receiving a refund to your original payment method. Store credit can be used towards a future F3 order.
Are returns free?
For ordinary change-of-mind returns, return postage is normally the customer's responsibility. Free delivery on your original order does not automatically include free return postage.
If an item arrives faulty, damaged or incorrect, contact us before returning it so we can arrange the appropriate solution.
What if my item is faulty, damaged or incorrect?
Please contact us as soon as possible with your order number and clear photographs of the issue. Faulty, damaged or incorrectly supplied items are handled separately from ordinary change-of-mind returns and your statutory rights are not affected.
When will I receive my refund or store credit?
Once your return has been received and checked, we’ll confirm the outcome by email. Approved refunds are sent back to the original payment method. Your bank or payment provider may then need additional time to show the funds in your account.
Information for orders delivered within India.
Can I exchange an item?
Where an exchange is available, contact us with your order number and the replacement size or item required. Exchanges are subject to stock availability.
How do I return an item?
Contact us before returning an India order. We’ll provide the correct return address and instructions. Please use a trackable courier service and retain your proof of dispatch.
Can I choose store credit instead?
Where available, you may choose F3 store credit instead of another eligible return outcome. The final India store-credit and refund terms can be edited here once your policy is confirmed.
Are returns free?
Return delivery charges for ordinary returns are normally the customer's responsibility unless F3 confirms otherwise. If you received a faulty, damaged or incorrect item, contact us before returning it.
When will my return be processed?
We’ll inspect the item after it arrives and contact you once your return has been processed. Processing and payment-provider times can vary.
A few things that help us process your return smoothly.
What condition must returned items be in?
Returned items should be unworn, unwashed, unused and returned with their original tags attached. Items showing signs of wear, washing, damage, fragrance, makeup or alteration may not be accepted.
Do I need proof of postage?
Yes, we strongly recommend using a tracked service and keeping your receipt or proof of postage until your return has been completed. F3 cannot verify a parcel that has not reached us without tracking evidence.
Are any items non-returnable?
Some products may be excluded from return for hygiene, personalised-product or other legal reasons. Any product-specific restriction should be clearly stated on the product page before purchase. Your statutory rights are not affected.